About
Founder: Phiona Durrant
As Principal Consultant at Coconut Village Elevate, I bring years of experience across business and government environments — advising, developing, and implementing strategic initiatives long before “consultant” became my formal title. As an entrepreneur who has built and led organizations, I understand decision-making at every level — from risk and resource allocation to public accountability and community impact.
My professional foundation is rooted in social services, where I developed deep expertise in systems navigation, advocacy, and managing complex community dynamics. I am also certified in Coaching and Mentoring from the Schulich School of Business at York University, grounding my facilitation approach in reflection, strategy, and practical solutions
What I Do.
From governing communities to shaping policy, strengthening operations, scaling enterprises, or redefining your professional path — we bring strategic clarity, people-centered leadership, and sustainable results to every level of growth.
Business Consulting & Service Excellence
✅ Empowering Businesses to Serve and Succeed.
We help entrepreneurs, companies, and non-profits elevate their operations, client relations, and brand loyalty through personalized business consulting and customer service excellence training. Whether you're building your dream or scaling to the next level, we deliver strategies rooted in empathy, efficiency, and excellence that keep people — and profit — at the heart of your success.
Government
Advisory Services
We provide advisory and strategic consulting services to municipal, provincial, and federal governments, grounded in governance insight, cultural awareness, and public accountability.
Our services include policy review and refinement, operational strengthening, stakeholder engagement, and program implementation support — ensuring initiatives are practical, inclusive, and aligned with the lived realities of the communities they serve.
Confidence, Business, &
Self-Care Coaching
✅ Elevating Leaders and Teams from the Inside Out.
We believe true leadership starts within — and strong teams do too. Through one-on-one and group coaching, we empower individuals, entrepreneurs, and organizations to master the intersection of confidence, business strategy, wellness, and sustainable productivity.
Whether you're building personal leadership or fostering a healthy, high-performing team culture, we help balance ambition with authenticity and self-care with self-leadership — so both people and businesses thrive without burnout.
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